Annual Performance Reviews Are Obsolete
Sam Goodner, the CEO of Catapult Systems, wrote about his decision to eliminate the annual performance appraisal. the most critical flaw of our old process was that the feedback itself was too...
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Trust But Verify
The following are my comments, which were sparked by question “Trust, but verify. Is this a good example of Profound Knowledge in action?” on the Linked In Deming Institute group. Trust but verify...
View ArticleSpecial Cause Signal Isn’t Proof A Special Cause Exists
One of my pet peeves is when people say that a point outside the control limits is a special cause. It is not. It is an indication that it likely a special cause exists, and that special cause thinking...
View ArticleHow to Sustain Long Term Enterprise Excellence
This month Paul Borawski asked ASQ’s Influential Voices to explore sustaining excellence for the long term. There are several keys to pulling sustained long term excellence. Unfortunately, experience...
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